1. If you are a hotel

You can do two things, depending on what you need.

• Disconnect WhatsApp: in Olympus, go to Settings and press "Disconnect" in the WhatsApp section. Olympus unsubscribes your WhatsApp Business Account from our app in Meta, stops receiving its messages and marks the connection as disconnected. Your account and phone number remain yours in Meta. The access token Meta issued to Olympus is no longer used and is deleted with the rest of your data when the contract ends.
• Delete all hotel data: write to admin@horizonaiagency.com from a hotel administrator's email address asking for full deletion. We close the service, keep the data for 30 days so you can export or recover it, and then delete it from active systems. It is removed from backups within 90 days at most.

2. If you are a guest

The hotel you talked to is the controller of your data. You can ask the hotel directly for deletion, or write to us and we will forward the request to the hotel and carry it out on its behalf.

Write to admin@horizonaiagency.com from the phone number or email address you used with the hotel, and state the hotel's name and the approximate dates of your stay or conversation. If we cannot verify it is you, we will ask for some additional detail before deleting anything.

3. What we delete

Already anonymised statistics are not deleted because they do not identify anyone. Where a law requires us to keep some data longer, we block it and keep it only for that purpose.

• The conversations and messages exchanged with the virtual assistant and with hotel staff.
• Your guest profile: name, phone number, language, preferences, ratings and consents.
• Your booking and stay data, the associated requests and incidents, and the files you sent.
• Derived information, such as summaries or notes the virtual assistant generated about you.
• For a hotel, additionally: its staff accounts, configuration, services, templates and its WhatsApp connection data, including the access token.

4. Timelines

• We confirm receipt of your request within 5 business days at most.
• We carry out the deletion within 30 days of verifying your identity.
• Data is removed from backups within 90 days at most.

5. Data received from Meta

If you connected your WhatsApp Business Account to Olympus through Facebook Login for Business, the data Meta provided to us (account and phone number identifiers, verified name and access token) is deleted through the procedure in section 1. You can also revoke Olympus's access from your Meta business portfolio settings; in that case Olympus can no longer use the token immediately.

6. Contact

Email:

admin@horizonaiagency.com

Entity:

Horizon AI Agency LLC

Address:

407 Lincoln Rd Ste 708, Miami Beach, FL 33139, United States